Important Information
Hotel Mumbai Policies
To help make your stay at Taj Santacruz in Mumbai as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
- Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
- Internet
WiFi is available in all areas and is free of charge.
- Parking
Free private parking is possible at a location nearby (reservation is needed).
- Pets
Pets are not allowed.
- Children and extra bed policy
Children of any age are allowed. Children up to and including 2 years old stay for free when using an available cot. Children up to and including 12 years old stay for free when using an existing bed. People no matter the age stay for Rs. 3,750 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- Important Information
Please note that for security purpose all Indian guests are required to present a valid photo ID proof (Voter's ID, Driving License, Aadhar Card, any other ID with address approved by the Government of India. A Pan Card is not acceptable). All international guests are required to present a valid passport and visa. For Indian guests, cash settlements of INR 25000 and above will require a pan card copy during check out. Children accompanying guests who book meal inclusive plans will be entitled to a free stay in the existing bedding on room only basis. For meal inclusion, a child supplement would be charged at check-in. Please reach out to the hotel for further details on the child supplement.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.